Refund policy

There are no refunds for shoes that are made to order for the client! , as this stream is individual work! only an exchange for another size is possible, the exchange is carried out at the expense of the client! he must send the shoes to the specified address:

We give the address at the client's request

(We do not provide a return label, as this is a manual, individual sewing of shoes)

You will also need a receipt or proof of purchase. To initiate a return, you can contact us at info@venettohomme.com.
The client sends us the goods at his own expense, after the shoes are returned, we return the funds to the client's account!

If your return is accepted, we will send you a return shipping label and instructions on how and where to ship your package. Items sent to us without a prior return request will not be accepted. You can always contact us with any questions about returns at info@venettohomme.com.



HOW TO RETURN The return cost is borne by the customer and you can return the order via the courier of your choice.
Please retain your receipt as proof of postage. While your package is in transit, it is your responsibility. For a smooth and safe return of your purchases, follow these steps:

1. After sending the goods to us, mail us a check, the track number of the parcel and the number of your order

2. Carefully protect the shoe box(es) using the original packing material. If you choose to keep or tape the accompanying shoe box, you will be charged $5 for its value.

4. Returns will be processed within 10 days from the day the package is received. Send the return parcel by the courier of your choice to us at:

Ukraine +380678218676 Vasyl Balanyk 76036 Ivano-Frankivsk info@venettohomme.com.



Damage and problems Please check your order after creation and contact us if the item is faulty, damaged or if you have not received the item so that we can assess the problem and correct it. Exceptions/non-returnable items. Certain types of items cannot be returned, such as perishable items (such as food, flowers, or plants), custom items (such as special or personalized items), and personal care items (such as cosmetics) .

We also do not process returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific product. Unfortunately, we do not continue to return discounted items or gift cards.

exchanges The best way to ensure that you ship what you want is to return the item you have, and when the return is accepted, make a separate purchase of the new item. Refunds Refunds are accrued if the goods are damaged, defective or unusable. If the size does not fit, then we exchange only for the right size, such a product is not subject to full return, only exchange for the right size! if the product is damaged or unfit for consumption, in this case video or photo proof must be provided, if so, we will refund the money. only the product is exchanged for another size. We will notify you as soon as we have processed and checked your return and let you know if the refund has been approved or not. If approved, you will be automatically refunded to your original payment method. Keep in mind that it may take some time for your bank or credit reporting company to process and post the refund.